Cross Technology Managed Services Engineer (L3)

with primary expertise in public cloud platforms, cloud networking, and cloud security. This position provides advanced technical support, complex incident resolution, proactive service optimisation, and technical leadership across hybrid and multi-cloud customer environments. The engineer acts as an escalation point for lower-tier engineers and contributes to the design, automation, and continuous improvement of managed services operations. Key Responsibilities Public Cloud Operations Manage, maintain, and optimise Azure, AWS and/or GCP environments.

Support cloud-native networking, identity, security, and governance services. Implement and maintain cloud security controls, policies, and best practices. Monitor cloud platform performance, availability, and cost optimisation initiatives. Support cloud migration, modernisation, and transformation projects.

Cloud Networking & Security Administer and troubleshoot: Virtual Networks (VNETs) AWS VPCs Routing and segmentation VPN connectivity ExpressRoute / Direct Connect Load balancing DNS services Firewalls and security appliances Implement and manage: Zero Trust principles Network Security Groups Web Application Firewalls Cloud security services Identity-based access controls Service Operations Act as L3 escalation point for critical incidents and complex technical issues. Lead root cause analysis and problem management activities. Deliver proactive maintenance and service improvement initiatives. Develop automation and standardisation opportunities. Produce and maintain technical documentation and operational procedures.

Customer Engagement Provide technical guidance to clients and internal teams. Participate in service reviews and technical governance discussions. Support project teams during implementations and transitions into support. Contribute technical expertise during solution planning and design discussions.

Required Technical Skills Public Cloud Microsoft Azure (preferred) SC700 Amazon Web Services (advantageous) Cloud Networking VNET / VPC Design Routing and Switching VPN Technologies SD-WAN ExpressRoute / Direct Connect DNS and Load Balancing Cloud Firewalls Cloud Security Microsoft Defender Suite Microsoft Sentinel Security Center / Defender for Cloud IAM and RBAC Conditional Access Zero Trust Architecture Security Monitoring and Compliance Infrastructure Windows Server Linux Administration PowerShell Infrastructure Automation Experience Requirements 5+ years experience in managed services or enterprise infrastructure environments. Demonstrated experience supporting public cloud platforms in production environments.

Strong experience in cloud networking and security technologies. Experience with Microsoft identity and messaging platforms. Proven ability to lead technical troubleshooting and major incident resolution. Preferred Certifications Microsoft AZ-104 Microsoft Azure Administrator AZ-305 Azure Solutions Architect Expert AZ-700 Azure Network Engineer Associate AZ-500 Azure Security Engineer Associate SC-100 Cybersecurity Architect Expert (advantageous) Success Profile The successful candidate will be a highly versatile infrastructure and cloud engineer who combines deep technical expertise in public cloud, networking, and security with broad cross-technology knowledge spanning operating systems, identity, and messaging platforms.

They will demonstrate strong problem-solving capability, customer focus, operational excellence, and a commitment to continuous improvement. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different.

So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!