Operations · Full-time
Direct employerRepresentative - Channel.Commercial Operations SA
Cape TownEntry level · On-siteCloses Tuesday, 3 November 2026, 17:00 EATChecked 28 Oct 2026
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Role overview
Representative - Channel (Cape Town) 6 Months LDC
Representative - Channel (Cape Town) 6 Months LDC
In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets. This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.
- Implement and execute innovative solutions and service excellence to enhance sales and promotions.
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- Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
- Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
- Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
- Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
- Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
- Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
- Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
- Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
- Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.
- Diploma in Commerce (Marketing/Communication or related field) is required.
- Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
- Experience in a small to medium-sized organization is preferred.
- Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
- Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
- Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
- Knowledge of procedures, processes, products, and services, as well as systems training and project management.
- Effective sales training and a proactive approach to prevent problems.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Cultural sensitivity and an understanding of local areas are essential.